Frequenty Asked Questions

Here are some frequently asked questions by our customers. Should you not find answers to your questions please feel free to contact our Customer Service people. We want to provide you with as good service as possible!

Other questions?

If you have any concerns, questions, or just want to tell us what you think, feel free to contact us at customerservice@euromedonline.com or call us toll-free on 1.866.279.1400

Learn more about:

• Euromedonline
• Registration
• How to order
• Medical prescriptions
• Medical records
• Quality and safety
• Cost and payment
• Insurance policy
• Shipment
• Refund policy
• Generic medications
• Privacy practices
• Return policy
• Glossary

About us

• Is your website an Online Pharmacy?

Euromedonline is not a pharmacy; it is a referral and marketing service that provides an online ordering system allowing Euromedonline to route your prescription drug requirements to fully licensed pharmacies and physicians in your home market.

• Is buying medicine online legal?

Euromedonline Ltd is a marketing and referral site which provides customers with electronic access to doctors and pharmacies which offer fully licensed and legal services in their jurisdictions. Our company is dedicated to assisting those individuals requiring such alternative services to find and connect with network physicians that are licensed and accredited to practice in the U.S. In addition, our network of pharmacies employ only licensed U.S. pharmacists to provide you with the same standards of care you would receive at the local pharmacy you may have used in your area.

• Are your online drug prices lower than my local pharmacies?

Euromedonline.com is committed to providing our customers with competitive prices on their prescription medications when compared to the national average while maintaining the quality of medication provided. Please be assured that we use only fully licensed U.S. pharmacies, and they are able to keep their prices low due to their unique circumstance as mail order pharmacies. Our affiliated pharmacies are located in various states where all medication is mailed from. We continuously strive for lower prices and are proud to pass our savings on to our customers.

• Who are you and how long has Euromedonline.com been in operation?

Euromedonline Ltd is a UK company which was purposely established to provide individuals in various countries the opportunity to get in touch with healthcare professionals and pharmaceutical product suppliers in order to more easily and/or economically access quality products from approved producers from the US and EU.

We offer only products approved in the markets we target or their equivalent generics from EU and/or FDA approved manufacturers.

The company was established in 2005.

• Do you source online drugs internationally?

No. Currently Euromedonline.com only sources FDA approved drugs from fully licensed US pharmacies.

• Is a prescription required for your online medicinal products?

Our affiliated pharmacies require a prescription for all medications that are prescription only in USA. Just like your local pharmacy, they require a valid prescription from a physician licensed to practice in your area of residence. Our affiliated physicians are all fully licensed U.S. Physicians and will write your prescription only after reviewing your registration online and following their consultation if needed.
If you already have a valid prescription from your personal physician, you can fax this prescription to our toll-free fax number 1-800-969-2841.

page top

Registration

• What if the prescription is for a minor?

You must be 21 years of age or older to be able to use our services. In regards to your question for your child who is a minor, you have to fill out the necessary registration forms. On our registration form put your child's name on it, you sign it and write on it that he/she is a minor. Our affiliated doctors will evaluate every consultation but be aware that they may refuse to prescribe for minors.

• What do I need to get started?

Have your ID card and VISA credit card ready when placing your first order. During consultation you may be asked for some additional details about your health status or other personal information. Our website provides easy step-by-step guidance to the ordering process. Should you need any help, please contact our Customer Service personnel through the links provided and they will be happy to help you.

• What types of information will I need to provide at the time of registration?

Basic personal information such as contact information, shipping information and payment information will be necessary to complete your order. In addition you must also fill out the online medical questionnaire at the time of registration. This form will ask you various questions relating to your previous and current medical history and any previous treatments that you may have had. This form will assist our network of Physicians in managing your medical issues and treatment. This form is required. Our affiliated doctors may contact you for further consultation and information prior to processing your order.

• What other information do I need to provide?

If this is your first prescription order with Euromedonline, you will need to complete and sign the Patient Questionnaire and Terms & Conditions Form as well as read and approve the Disclaimer/Waiver of Liability form (found at the bottom of the order form).

• If I am unable to complete the registration process by computer, may I do so through calling Customer Service?

Yes. Our Customer Service representatives are there to assist you with such requests. However please be aware that they are only able to guide you through filling in the information needed. Any medical information provided is unique and personal to each individual and such information may only be accurately described and reflected by a questionnaire completed directly by you the customer. As our Customer Service Department is not able or qualified to discuss or provide medical advice, any information relevant to your medical history may only be reviewed and discussed with a Physician.

page top

How to order

• How do I place an order?

When you place an order from our products page, you will be taken to a secure server where you will fill out our online order form indicating the products you want. You must answer an Online Medical Questionnaire, similar to that which you would fill out in your doctor's office. This will provide our physicians with information relevant to your medical condition. Once you complete the questionnaire, you will submit your delivery information and credit card number to complete the order process. You will receive an e-mail with confirmation of your request. If necessary, Euromedonline.com affiliated doctor will contact you to verify or discuss your submitted information.

• How can I refill my prescription?

Please visit our web site, click on “Refills” tab and follow the instructions. You need to know your Customer ID or last order ID in order to make a refill.

• What if I have forgotten my Customer ID or Order ID?

In case you have forgotten or lost your Customer ID or Order ID number, you need to contact our Customer Service Department. You will have to tell the last 4 digits of your Credit Card Number, and our Customer Service representative will tell you your Customer ID or last Order ID number. Then you can go to the refill section of our website and request a refill of your order.

• May I request early refills?

Our affiliated pharmacies are legally obliged to sell medicines up to the exact amount prescribed. You cannot order a refill on your prescription earlier than the refill date.

• Can I call and request my refill over the phone?

No. We are not able to authorize the refill on your behalf under any circumstances. The request must come from the individual “patient” (from your email account) and any attempts to request and authorize a refill are logged for your security and protection. We apologize for any inconvenience that this may cause.

• What are refill reminders?

Refill reminders are helpful emailed messages that will be sent to you when it is time to refill your prescription(s). The service will be turned on or off for all active prescriptions you fill with Euromedonline.com. You will only receive one reminder per fill per prescription, and the service is free of charge.

• What if I have lost my drug supply and want to buy new dosage?

Our affiliated pharmacies are legally obliged to sell medicines up to the exact amount prescribed. If you have lost your drug supply you cannot order a refill on your prescription earlier than the refill date.

• Can I cancel my order once it has been placed?

Please be aware that you may cancel your order only prior to shipping. Cancellation of an order can be made only after you have sent a written confirmation by e-mail to our Customer Service department at cs@euromedonline.com . Our Customer Service representatives will notify you by e-mail if cancellation is still possible.

Please note that once you have placed your order and checked out, even if you decide to cancel it and a cancellation is still possible, you will be charged an administrative fee of $ 25 for the processing of your order.

• Can I bundle my order with someone else's order into the same package?

Unfortunately we cannot guarantee that your order will be bundled with someone else's order into the same package even if they are received at the same time and have the same shipping address. This is because one order can only be completed by one person /as health profile and other order details are specific/.

page top

Medical prescriptions

• How does an online consultation work?

Online consultations are a new concept in healthcare that utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes an online questionnaire and communicates with the physician using our secure online communication tool or by phone. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require a physical exam.

• What happens after I place my order?

Your medical information provided at the time of registration will be verified and your medical needs evaluated to determine by the Physician if treatment is appropriate. After the Physician approves your order, a prescription will be issued and will be sent off to our affiliated pharmacy for filling and shipment. Providing all the information you provided during registration is accurate, your medication will be shipped.

• What if the doctor does not prescribe the amount of medication that I feel I need?

Euromedonline.com is unable to request any change of the quantity of your prescribed medication. You must discuss this with the physician as we are not qualified or legally allowed to take decisions about your personal health. Our affiliated physicians reserve the right to alter/reduce quantity of your order if they consider your request exceeds a customary 90 days supply.

• Why do you need my allergies and medical history?

Our doctors and pharmacists need this information to help identify any potential drug reactions you may suffer – it is all in the patients' health interest.

• Do you accept presciptions from Non-US licensed doctors?

Please be kindly informed that we only accept prescriptions issued by US-licensed doctors. We operate under very strict FDA regulations and we are legally obliged to do so. You can always fill our web form and our doctor will be happy to evaluate your case.

• Can I fax the prescription I have from my doctor?

You can fax your prescription (provided it is from a US-licensed doctor) to this toll-free fax number 1-800-969-2841. We will ensure rapid filling by our affiliated pharmacy.

• Do you charge for a review and cosign of a prescription?

We do not charge for a review and cosign of a prescription from our US licensed doctors. The only thing we charge is the cost of the medications and the shipment for each order placed by you.

• What do I do if I have a question for the pharmacist?

You can send an e-mail with your non-urgent question and we will forward it to our affiliated pharmacists.

If you have an emergency question please contact your doctor or your local pharmacist.
Our Customer Service representatives are not qualified to provide specific medical information.

page top

Medical records

• Is it safe to shop drugs online?

The safety of shopping in websites offering drugs online is determined by several factors: Honesty - Connection security - Personal Data and Credit card information security - Reputation. Euromedonline Ltd is an English company which offers its clients the convenience of easy access to healthcare providers and a quick and secure method of buying your prescription medicine online. Your security and safety is our primary concern. We meet all the highest requirements regarding data transfer and data security possible. Our SSL security seal means that it is nearly impossible for your credit card number to be stolen "in transit" across the Internet. We take great care to protect all personal and medical information submitted to our site. Please read our "Terms & Conditions" and our "Privacy Policy" for further information.

• Is my information safe?

Yes. Your privacy and security is our primary concern. All information is protected by Secure Encryption Code Technology.

• Will other people be able to access my information?

No, we will only discuss a person’s information or history, with that person. No one will be able to gain access into your information, we take this very seriously keeping our clients information secure and confidential. Please read our Privacy Policy document for more information (click HERE for Privacy Policy).

page top

Quality and safety

• What Is Bioequivalence?

Generics are not required to replicate the extensive clinical trials that have already been used in the development of the original, brand-name drug. Since the safety and efficacy of the brand-name product has already been well established in clinical testing and frequently many years of patient use, it is scientifically unnecessary, and would be unethical, to require that such extensive testing be repeated in human subjects for each generic drug that a firm wishes to market. Instead, generic applicants must scientifically demonstrate that their product is bioequivalent (i.e., performs in the same manner) to the pioneer drug. One way scientists demonstrate bioequivalence is to measure the time it takes the generic drug to reach the bloodstream and its concentration in the bloodstream in 24 to 36 healthy, normal volunteers. This gives them the rate and extent of absorption-or bioavailability-of the generic drug, which they then compare to that of the pioneer drug. The generic version must deliver the same amount of active ingredients into a patient's bloodstream in the same amount of time as the pioneer drug. Using bioequivalence as the basis for approving generic copies of drug products was established by the Drug Price Competition and Patent Term Restoration Act of 1984, also known as the Hatch-Waxman Act. Brand-name drugs are subject to the same bioequivalency tests as generics when their manufacturers reformulate them.

• Are the products you sell within their expiration dates?

Absolutely. We do NOT sell prescription medication that is past its expiry date as it is illegal to do so. Our affiliated US pharmacies are like any other pharmacies and adhere strictly to all operational requirements.

• Can I request specific expiration dates for my medications?

We are sorry, but we cannot special order products or medication based on the expiration date, nor will we be able to place special orders for customers based on the expiration dates of items or medication we have in stock. Euromedonline ltd guarantees that any of our affiliated pharmacies will only ship products with long shelf-life. Should you receive any product near or over the expiry date, please contact our Customer Service Department for how to act.

• Are there certain drugs that I cannot buy online through Euromedonline?

Euromedonline.com and its affiliated U.S. pharmacy will not fill prescriptions for narcotics or any controlled substances such as benzodiazephines and will not fill prescriptions where either the drug or a different brand name of the same drug is not available in the U.S. Please be sure to check with the FDA website the list of controlled or scheduled drugs.

• What is „scheduled“ or „controlled“ medication?

In 1970, Congress passed the “Controlled Substances Act” to better regulate the manufacture, distribution, and dispensing of controlled substances. Controlled substances (also called scheduled drugs) are medicines that are particularly prone to abuse and can cause physical or psychological dependence. Please find a full list of the drugs in question:
HTTP://www.deadiversion.usdoj.gov/schedules/alpha/alphabetical.htm

Please note that we do NOT distribute any of the drugs on this list. Should you require any scheduled/controlled drugs, please talk to your personal physician.

• Do you offer refrigerated medicines?

At this time we don't offer refrigerated medicines. This is because standard shipping methods do not guarantee that the medicine will be kept at the proper temperature.

• Why my medication looks different than usual?

Your medication may look different than what you are used to receiving because you received a medication made by a different manufacturer than what you have received in the past.
The first way to confirm that you received the correct medication is to make sure that the medication's name properly appears on the prescription bottle, along with the correct strength. You may also look on the line underneath the name of the medication. If this information matches the pills in your prescription bottle, then you have received the correct medication.

• What to do with my leftover or expired medication?

We recommend that you take any leftover medication to your local pharmacy for disposal or destruction. Another and easy way to dispose of leftover or expired medicines is to take take them out of any packings and to flush them down the toilet. That also guarantees that children and pets can't eat them.

page top

Cost and payment

• Are my card details secure when buying my prescription medicine online via your web site?

Yes, we use a 256bit Secure Socket Layer (SSL) to process all card transactions. This is the highest level of security possible for Credit Card transactions.

• What payment methods are accepted?

We accept only Visa credit cards at this point in time.

• Is it safe to use my Credit Card?

Yes. We use a technology called Secure Sockets Layer (SSL), which encrypts your sensitive information before it is sent over the Internet. We use a 256-bit secure socket layer to process all credit card transactions. This is the higher standard of secure e-commerce that major web sites use.

• Can I pay by check, money order, PayPal or COD?

At this time Euromedonline.com does not accept checks, money order, PayPal or Cash On Delivery (COD). We currently accept only VISA credit or debit cards as methods of payment. We sincerely hope this does not cause you inconvenience.

• Can I use multiple credit cards for one order?

Only one credit card can be used for one order on euromedonline.com. If you prefer to have two items billed separately, you need to place separate orders.

• What will happen if my credit card is declined?

Please be informed that if your card happens to be declined by our payment processor, you will be notified with the possible failure reason, as well as a suggested course of action will be offered.
Please contact us by phone to update your billing details. Do not send credit card details by email.

• What should I do if I was charged a different price than expected?

Generally our ordering software is protected so this doesn't happen. If you think you have been charged a different price than listed on the website please contact our Customer Service representatives and report the problem. They will assist you to clear the problem and find a solution.

• Will prices always be the same?

Although we attempt to keep prices static we are often forced to make price changes. Prices are subject to change without notice as our affiliated pharmacies cannot guarantee fixed prices. However, we are committed to constantly seek the most reasonable prices for our customers.

• Are your prices competitive?

We have calculated our prices with minimal profit margins added to serve your best interest. Our prices are also a subject to constant reviewing according market changes. Generally, we make great efforts to keep our prices as competitive as possible and continuously strive for lower prices and are proud to pass our savings on to our customers.

• Can I have large quantity price break?

We offer free shipping for orders over $200. Ordering larger quantities on your prescriptions will save additional shipping fees.

page top

Insurance policy

• Do you accept insurance?

No. We do not accept assignment or insurance policies of any kind at this time.

page top

Shipment

• What delivery carrier do you utilize?

We use two shipping methods depending on whether we ship the order from within USA or from abroad. We use FedEx for shipping orders from within the USA and/or Canada and regular mail for orders from overseas.

• How long will it take to receive my prescription drugs?

Your order may take 2-3 business days for processing and shipping provided that there are no problems with your order (i.e. missing information, credit card processing difficulties).

• What states do you ship to?

We ship to all states except: Arizona, Florida, Missouri, Montana, Nevada, Ohio, Texas, Virginia and Utah.

• Do you ship internationally?

Sorry we ship only within the U.S, we cannot ship internationally at this time.

• What happens if I'm not at home when you deliver?

We use only FedEx service, which will require a signature on delivery - if you are not in, you will be left a note to say that delivery was attempted, which will also contain full instructions about how to obtain your parcel - either by rearranging a delivery time, or by collecting the parcel from a local delivery office.

• What are your shipping policies and rates?

All orders are shipped after they have been approved by a doctor. Once your order is approved it will be forwarded to the pharmacy for fulfillment and shipped via Federal Express.

You determine the shipping method and rate when checking out.

Shipping is FREE for all orders over $ 200 and is made with FedexExpressSaver! If you decide to choose any other FedEx delivery option, you will be charged for the shipping.

For orders up to $ 200 you can choose FedexExpressSaver delivery which usually takes 3 working days and you will be charged $ 14.95. You have also the option to choose Fedex2Day and you will be charged $ 19.95. At time of delivery, an adult signature is required in order to release the medication to you.

• Does my shipping depend on how many items I get?

No. Shipping is a flat fee and does not depend on quantity or how many medications you order. Euromedonline.com would prefer you to order a 90-day supply unless otherwise specified. It is generally less expensive to order a 90-day supply, this way you will only be charged one delivery charge for the 90-day supply rather than one for every 30-day supply ordered each 30-days.

• How do I change the address on my order after it has been placed?

Please review the options below on changing the shipping address listed on your euromedonline.com order:
If your order has not yet shipped: Unfortunately, the only way to modify or change an order after it has been placed is to cancel the order. If we are able to cancel your order, you will simply need to place a new order with the appropriate shipping address. Please contact Customer Service for instructions on canceling an order.
If your order has been completed and shipped: Unfortunately, once an order has been shipped, we are unable to modify the shipping address on the order. We suggest that you make arrangements for your order to be accepted by someone at the prior shipping address and forwarded to you. If your order is undeliverable as addressed, it will be returned to the shipper.

• Can I have my shipping address different from my billing address?

As you will see after making an order and checking out, our registration form provides option to fill different shipping and billing addresses.

• Can I use a post office box as my address?

No. You may only use a street address which may be your home or office. In addition for your security and protection, your adult signature (person over 21 yr) is required at the time of delivery.

• Do I need to sign for my package?

You MUST sign for your package. An adult signature is required.

• What happens if my package is lost, damaged or stolen etc?

We are not the shipper. We are not responsible for any missing, damaged, stolen, open packages or any other potential issue which may occur in transit or at the time of delivery. Should you have an issue concerning the condition of a package it should be reported IMMEDIATELY to the delivery carrier and a claim process (if necessary) started.

• What if my package is returned to you?

If for some reason you are unable to receive the package and it is returned to the pharmacy, you will need to contact Customer Service for assistance. Once the pharmacy is able to verify that your package was in fact returned we are able to request on your behalf that the package be resent to you. This is not automatic. If delivery is attempted but unsuccessful and you wish to receive the package, you must contact Customer Service to verify your information and to request reshipment.
You may be charged for the reshipment another 15 USD.

• Will I receive a tracking number if medications get shipped?

Yes. Tracking numbers are sent out after a successful order has been authorized. This means that you will receive your medication only if your medical records have been received and approved and your payment is approved. These tracking numbers are sent via e-mail to the email address you provided at the time of registration.

• What if my tracking number is coming up not found?

Tracking numbers are uploaded into the system once daily after 8pm. Please check your email AFTER this time for your tracking number. If you require assistance, feel free to contact our Customer Service and they will be happy to assist you.

• Do you ship orders everyday?

Euromedonline.com does not process prescription orders on weekends or holidays. If you place an order after 10:00 AM EST on Saturday, the order will most likely be reviewed by the physician and sent to the pharmacy on Monday. Also please note that the shipment may take additional 2 working days to reach you.

page top

Refund policy

• How long does it take for any charges refunded to my account to appear in my account records?

Each financial institution handles the reversal and refunding of charges differently. Once we have received and verified a request for recredit and such refund is necessary, it may take your financial institution on average 7-10 business days for credit to appear onto your account. Please note: Any refunds necessary are promptly credited by our crediting department, however any such delay in availability of those funds are entirely controlled by your specific financial institution.

We make no claims nor provide any warranties as to how quickly those funds may be available to you. As such, please contact your financial institution for any questions or concerns you may have as to why a credit has not appeared or is not yet available once we verify for you that credit was successfully issued. Please again keep in mind that it may take 7-10 business days for credit to appear onto your account.

• Can I return my medication for a refund?

The State Boards of Pharmacy where our affiliated pharmacies operate typically state that, "any medication that has left the confines of the Pharmacy is considered dispensed and out of control of the Pharmacist”. Therefore, we cannot refund any returns. We will, however, accept any returns and destroy them if they originated from our licensed affiliated pharmacy but the medication will still be charged to you. Please check the address of the pharmacy which shipped you the product and return the product to them for destruction. No prescription products are restocked or resold after being returned.

page top

Generic Medications

• Is there any difference between a brand name drug and generic drugs?

A generic drug is a medication for which the original manufacturer has lost patent protection. When the patent period expires, other manufacturers are allowed to produce and sell the exact medication. As they do not have to develop the medication or invest in expensive marketing they are able to manufacture and sell at a much lower price. The generic drug is the exact same medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.

• Is generic medicine as safe and effective as their brand-name equivalents?

Yes. All manufacturing and marketing of the generic drugs must be conducted in strict compliance with the guidelines which apply to the original branded product. This ensures the safety and effectiveness of both generic and brand-name prescription medications. The generic drug must meet the same rigid standards as the brand-name drug. An "A-"rating by the FDA means a generic drug is identical, or "bioequivalent," to a brand-name drug in: Dosage Strength, Quality, Safety and Performance/Medical Use.

• How do I find the ingredient of the drug?

Every drug listed displays the strength, common name (brand name), generic or ingredient name. For example: Viagra (sildenafil) 100mg, 4 tablets. "Viagra" is the common or brand name. "Sildenafil" is the ingredient / generic name. Additionally, the strength (100mg) and pack size (4 tablets) are typically listed as above.

• Where can I find more information about my medication?

Euromedonline provides valuable patient information about your prescribed medications and the diseases they are intended for. You can learn more about your medication, what it is used for, its side effects, and more, all online. To access this information, click on "Products" tab on our web pages. Find your relevant medical condition or the medication name and you will find the information. We have tried to provide as complete information as possible but we cannot guarantee the accuracy or validity of this information. Please consult your doctor or local pharmacists for any specific questions you may have regarding your medication.

• What if the product I want is not available on your website?

Please be informed that if you cannot find the product you need using our website, then we do not offer this product.

• What if the item I need is out of stock?

Usually even if a product is momentarily out of stock, our pharmacy is able to quickly provide it so we will be able to deliver it to you at the earliest opportunity.

• How can I specify that I always want the generic version of my prescription medication if it is available?

In order to specify that you would like generic medications on all prescriptions available in generic form, you will need to take care when selecting the product during the order phase. We have taken care to list at least one generic version when available so read the product list carefully. The generic versions are normally listed below the branded product.

• What if my medication is available as generic, but I still want the brand name product that I am accustomed to?

Our website order form allows you to select the branded medication or if available its generic version. Should you only desire the brand name product simply make sure you choose the branded product on our product list.

• Who makes Generic Drugs?

Generic versions of original (branded) medicine are sometimes manufactured by the same pharmaceutical companies that make brand drugs; others are produced by pharmaceutical companies specializing in the manufacturing of generics. All prescription drug manufacturers must meet rigid FDA, WHO and GMP approval. At euromedonline.com all prescription drugs offered are produced by well-renowned International pharmaceutical companies who meet FDA, WHO and GMP approval.

• Why are generic drugs less expensive?

New brand-name drugs are developed under a patent, giving the company the sole right to sell the drug during the patent period. During this time, a drug company charges more for a brand-name drug to recover the costs of developing the drug, which also includes research, FDA approval, testing, marketing and promotion. When the patent expires, other manufacturers can begin to produce and sell generic versions of the brand-name drug. Because these manufacturers don't have the same research and development costs, they can afford to sell their product at substantial discounts. Also, with more products in the market, there is increased competition which drives the prices down. Euromedonline.com offers generic drugs of highest quality, produced by international pharmaceutical companies which meet the strictest FDA, WHO, European and GMP standards.

page top

Privacy practices

• What are your Privacy & Security policies?

The information you provide us is held to the strictest standards in compliance with the law. We are committed to protecting the privacy of our customers. More in-depth information concerning our usage of information which is contained in our Privacy Policy which may be located by clicking here: Privacy Policy.

• How will my personal health information be handled?

At Euromedonline.com we are committed to your privacy and protection. A statement of how we may use or disclose any personal and medical information may be referenced here: Privacy Policy. Only our affiliated doctors may access and view your medical questionnaire and records.

• Do you use "cookies"?

Cookies are small bits of information that are sent to your browser from a web site's computers and stored by your browser on your computer's hard drive. In addition to helping us analyze our web traffic and shopping patterns, euromedonline.com uses cookies to allow us to recognize you as a returning customer and to access your relevant information so that you do not need to input the same information more than once. This helps make the ordering process quicker and allows you to easily check your order status. We do not place any personally identifiable information in your cookies. In addition, cookies are not used to access information entered on the secure server.

• Does Euromedonline.com spam?

No. Euromedonline.com will not spam anyone. We do our own advertising and marketing and use ethical and legal means when doing it.

page top

Return Policy

Return Policy Euromedonline

The State Boards of Pharmacy where our affiliated pharmacies operate typically state that, "any medication that has left the confines of the Pharmacy is considered dispensed and out of control of the Pharmacist”. Therefore, we cannot refund any returns. The pharmacies will, however, accept any returns and destroy them if they originated from these affiliated pharmacy but the medication will still be charged to you. Please check the address of the pharmacy which shipped you the product and return the product to them for destruction.

However, if the pharmacy has shipped the wrong product we kindly ask you to contact our Customer Service help-desk and notify them immediately and then to return the product to the pharmacy which shipped it and we shall immediately arrange re-shipment of the right product at no extra cost to the customer.

For questions or further information, please email us at cs@euromedonline.com .

No prescription products are restocked or resold after being returned. All prescription returns are destroyed in compliance with regulations in the country of shipping.

page top

Glossary

• Brand Medication

"Brand Medication" is the copyrighted commercial name used by the original manufacturer of a medication. Brand name medications usually cost more than generics.

• Generic Medication

When a medication is first developed, the drug company who developed the medication receives patent protection on the medication formulation. When that patent expires, generic versions can be made by other companies. Generics must meet the same standards for safety and quality as their brand name counterparts, and are generally less expensive than brand name medications.

• Maximum Days Supply

The maximum number of days of medication that may be dispensed. When requesting new prescriptions from your physician always ask that they write for your maximum days supply coverage.

• Order In Process

We are currently processing your order at our facility.

• Order Received

Your order was received.

• Order Shipped

Your order has completed our multiple quality checks and has left the affiliated pharmacy. Your order is currently on its way to the shipping address you stated on your registration form.

• Order Canceled

An "order canceled" status does NOT indicate that your order has been terminated; it only means that this particular order number has been canceled. During processing of the order an issue was identified that we are working to resolve. If for any reason, the order cannot be fulfilled, you will be contacted directly by a Customer Service person.

• Refill Too Soon

This indicates you it is too soon for you to order based on the quantity and time lapsed since your last shipment was delivered. Prescriptions have an expected duration based on the directions and amount prescribed by your doctor. The doctor and pharmacy require that a certain length of time pass before a refill can be obtained or a new prescription ordered. Our system will automatically alert you when it is time to re-order.